Frequently asked questions

Applications are handled by SASSA. Visit a SASSA office with your identity document and supporting papers, or use the channels on sassa.gov.za. Call 0800 60 10 11 for status queries.

The Department sets social assistance policy and oversees the system. SASSA is the agency that administers applications and pays grants.

Social grant appeals are handled through the channels published on dsd.gov.za under Social Grant Appeal. Keep your reference numbers and supporting documents ready when you lodge an appeal.

Registration under the NPO Act is voluntary and is done through the NPO Directorate / NPO Online Registration on dsd.gov.za. You will need founding documents and office-bearer details, and must submit reports after registration.

Call the GBV Command Centre toll-free on 0800 428 428 (24 hours), send a Please Call Me to *120*7867#, SMS 31531, or Skype @Helpmegbv. You can also contact your nearest DSD office, shelter or the South African Police Service.

Verify job offers through official channels. Report suspicious recruitment to the South African Police Service and contact DSD Customer Care on 012 312 7727 or Customercare@dsd.gov.za.

Contact a social worker at your nearest Department of Social Development office, Childline on 116, or the police. The Children’s Act requires that child abuse, neglect and exploitation be reported.

See the Information Officer details on the documents page. Requests should be directed to the Department at Private Bag X901, Pretoria, 0001.